In his book Working with Emotional Intelligence Daniel Goleman (2009) Daniel Goleman defines empathy as “sensing others’ feelings and perspectives and taking [...]

Disaster can be a powerful teacher – simply because it can’t be ignored. We all excel at selective hearing, but we can’t [...]

We asked our team members to tell us more about books that they read during 2019 and what stood out for them. [...]

Streamline. Value proposition. Passion. Customer service. Revolutionary. Innovative. Customer-centricity. Customer engagement. These are just some of the overused buzzwords that your sales [...]

We asked some of our team members to tell us about bosses who have inspired them and the qualities they believe good [...]

On 7 October, we celebrate the birthday of a very auspicious South African leader, Archbishop Emeritus Desmond Tutu. He has crept into [...]

In a discussion on good leadership amongst a group of executives, one of those present raised the point that he had been [...]

By Brian Eagar   When exploring this topic, I can’t help but think of Nelson Mandela’s journey. Being imprisoned for conspiring to [...]

In tough times such as those we are currently experiencing, organisations need to be resilient. In terms of character, resilience is defined [...]

When asked what impedes their engagement, employees invariably mention leadership integrity and communication. By leadership integrity, they mean that their leaders are [...]

Everyone has a brand that precedes them. Before we engage others, they have already assigned certain qualities to us i.e. attributes and [...]

The Human Resources (HR) role has evolved significantly over the years – from being purely administrative, to including training and development for [...]