Beyond Measure

Beyond Measure

By Johnny Johnson* Peter Drucker’s quotation: ‘What gets measured gets managed’ has become axiomatic of good business and rightly so, but it is worth noting that the oft quoted phase is a truncated version. The full quotation is: ‘What gets measured gets managed –...
Enhancing the Level of Empathy in Your Team

Enhancing the Level of Empathy in Your Team

In his book Working with Emotional Intelligence Daniel Goleman (2009) Daniel Goleman defines empathy as “sensing others’ feelings and perspectives and taking an active interest in their concerns”. He also makes an important distinction between displaying empathy and...