1 Who we are

1.1 TowerStone Leadership Centre resides at 1st Floor Park Central, 21 New Street, Durbanville, South Africa. TowerStone Leadership Centre provides leadership development to organisations.

2 Purpose of this Privacy Statement

2.1 We are committed to the privacy and confidentiality of information provided to us. This Privacy Statement provides information to help you understand how we collect, use and share your personal information and our privacy practices with regard to any personal information collected by us from you directly and/or through the Website or the use of our products and services.

2.2 Personal information means information which identifies you, and includes information such as your name, ID number, email address, telephone number, job title, highest qualification, as well as any other personal data collected.

2.3 By interacting with us, you consent to the handling of your personal information as set out in this Privacy Statement. Express consent by you for the processing of any data, where required by legislation, will be included in any contracts with you.

3 Notification of Changes to this Privacy Statement

3.1 We are continually improving our ways of work and our existing services. Because of these ongoing changes, changes in the law and the changing nature of technology, our data protection practices will change from time to time. If and when our data protection practices change, we will update this Privacy Statement to describe our new practices. If we do, we will notify you next time you visit our site. We encourage you to check this page regularly.

4 Your Rights as a Data Subject

4.1 By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.

4.2 If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.

4.3 If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased.

4.4 You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.

4.5 Finally, in some circumstances you can ask us not to reach decisions affecting you using automated processing or profiling.

To submit a request regarding your personal data by email, post or telephone, please contact Mandy Eagar on 00 27 21 9750311.

5 Collection of Personal Information

5.1 We are committed to informed and limited collection of essential personal information. We obtain personal information when:

  • You register as a student.
  • You complete any of our leadership assessments.
  • You subscribe to our newsletter.
  • You visit or browse our website.

6 Understanding What you Want (the use of cookies)

6.1 When accessing our website, we might also use cookies (small text files stored in your browser) and other techniques such as web beacons (small, clear picture files used to follow your movements on our website). These collect information that enables the website to remember you and tells us how you use our website.

6.2 Cookies cannot be used to discover your identity. Cookies do not damage your computer. You can set your browser to notify you when you receive a cookie. This enables you to decide if you want to accept it or not. If you choose not to accept cookies from our Website this may limit its functionalities or performance.

7 The Personal Information we collect

7.1 The information we collect will depend on the type of engagement we have with you and your organisation. It includes (but isn’t limited to) the following:

  • Your name, date of birth, home language, address and email address.
  • Your contact with us – such as a communication on our student management system, phone calls and emails, contracts and letters.
  • Hardcopy records have labelled files that are stored in locked premises. A double lock system is employed: both storage units and the premises are locked and access is controlled.
  • Servers as well as back-up and storage facilities are hosted locally. Personal data that is provided to our partners to participate in their online assessment tools, is subject to each partner’s privacy policy.
  • We do send emails across borders and may transport hardcopy documents across border. In these instances, precautions are taken to ensure data privacy and protection.

8 Use of Personal Information:

8.1 We may use your information to:

  • Effectively manage students registered on our learning programmes.
  • Provide you with feedback on the assessments you participate in.
  • We will store your information for as long as we are required by law. This is currently between five and ten years. In such a case your data will be securely archived. If there is no legal requirement, we’ll only store it for as long as we need it and then permanently delete it.

8.2 When you submit an enquiry via our website, we ask you for your name, contact telephone number and email address. We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered your it to your satisfaction. We will do this based on our legitimate interest in providing accurate information.

8.3 We do not use the information you provide to make any automated decisions that might affect you.

9 Keeping Personal Information Secure:

9.1 We are committed to implementing the necessary measures to keep your data secure.

9.2 Communications over the internet (such as emails) are not secure unless they have been encrypted. Your communications may go through a number of countries before being delivered – as this is the nature of the internet. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

9.3 All our learning and assessment partners have their own privacy and data protection policies in place. It is important that you familiarise yourself with these when using any of their platforms.

10 How to Unsubscribe From our Newsletter

10.1 If you no longer wish to receive marketing information from us, simply click on the ‘unsubscribe’ link and you will be removed from our database. We will not retain your contact details.

11 Unauthorised Third Party Access to your Information

11.1 Despite the security measures we have in place to protect your personal information (firewalls, password access and encryption methods) you acknowledge that it may be accessed by unauthorised third party, e.g. as a result of an illegal activity.

12 Links to Other Websites

12.1 Our website may contain hyperlinks to websites that are not operated by us. These hyperlinks are provided for your reference and convenience only and do not imply any endorsement of the activities of these third-party websites or any association with their operators. We do not control these websites and are not responsible for their data or privacy practices. We urge you to review any privacy statement posted on any site you visit before using the site or providing any personal information about yourself and others.

13 Governing Law

13.1 The laws of South Africa will govern any dispute or claim arising from or relating to your use of this website.

14 Feedback

14.1 We welcome comments about this Privacy Statement. If you have any questions or complaints about this Privacy Statement or any part of our service, please contact us by e-mailing or by writing to us at the address set out in point 1 of this Privacy Statement. We will store any correspondence from you at our offices and delete this as soon as it is no longer required.