Empowerment
for Middle Managers

The following SMARTspaces can be run as independent sessions
or be selected and packaged to be facilitated as a programme.

Optimising Conflict

This two-day SMARTspace discusses the various types and stages of conflict, explore its root causes and triggers, and examine effective approaches to managing and resolving conflict.

Why do this?

Ensure that conflict situations are not just managed but optimised to enhance your leadership, strengthen relationships, and drive team and organisational success.

  • Gain an understanding of the conflict model, the stages and modes of conflict, and how to optimise conflict situations.
  • Understand the types of conflict within relationships, values, leadership, personality, style, ethics, etc.
  • Understand the SCARF model (developed by neuroscientist Dr. David Rock, explaining the social domains that trigger our brains in a positive or negative way) and how it impacts (and is impacted by) conflict situations.

  • Control your emotions and behaviour. When you are in control of your emotions, you can communicate your needs without threatening, frightening, or punishing others.
  • Pay attention to the feelings being expressed, as well as the spoken words of others.
  • Proactively identify, assess, and address conflict situations in the workplace.
  • Remain mindful of SCARF in conflict situations to keep all parties in a toward state and switched on.

He has certainly contributed to the growth that we experienced as an Executive Team, which has in turn translated into real results in the rest of the business.

Mr. Tumi Tsehlo

While in their role of Managing Director | The South African Mint Company

Brian and his company TowerStone have given me the necessary tools to question my culture and the culture of the business.

Mark Bielovich

Chief Executive Officer | BMS Foods

Leaders miss so many things in this high-paced environment that is right in front of them. It is good to slow down and take time to think of the possibilities and opportunities that might be unlocked if actioned correctly.

Christo Kotze

General Manager | Clover Alloys

Once I asked myself those questions, I knew that I could not externalise or delegate leadership. I had to step up and show up. These are the lessons that will stay with me forever.

Ms. Pindelwa Mda

While in their role of Deputy Head, Global Public Affairs | Nestlé

I was able to come across as a more authentic leader while still driving towards the strategic objectives of the business. We then extrapolated this process to my Management Team, which made the entire Exco more effective in leading the organisation to a better place.

Mr. Charlton Whitcher

While in their role of General Manager | ArcelorMittal

Contact us
for more information

+27 21 975 0311